Q. What are my options for getting my new puppy?
We’ve got lots of options including delivery to your nearest major airport, or we can drive toward you to shave some time off your trip.
Q. Can you keep my puppy longer than 9 weeks old?
A. Occasionally, we can arrange for an “extended stay” if you can’t pick your puppy up by 9 weeks of age. The charge is $25/day after 9 weeks, and must be approved BEFORE you commit to a puppy. While these extra days can sometimes be arranged, we strongly encourage you to pick up your puppy by 9 weeks of age. Being the “last man standing” can be difficult for puppies. They get lonely without their litter mates. 8-12 weeks is also the most crucial time for socializing your puppy, so you won’t want to miss out on any opportunities during that time.
Q. If I fly to pick up my puppy, will you meet me at the airport, or would I need to rent a car?
A. We will meet you at the airport, and you can turn right around and get on a flight back home with your new baby. You need at least 1.5 hours turnaround time to get your puppy, check in, and get back through security. If you really want to rent a car and come see us to pick up your puppy, we love to show off our puppies (depending on the age of any other litters we might have at the time).
Q. Can I specify which day I want the puppy nanny to deliver?
A. No. Our main nanny flies standby. She usually delivers between 8 and 9 weeks of age, but you will need to be available at all times to meet her at the airport.
Q. I know the nanny charges $450, but what other fees would I need to pay?
A. The nanny fee is usually around $450, and that fee is all inclusive. The exact fee depends on which nanny we use, and which airports they are flying in/out of. There are usually no additional fees. Our nanny is not always available, so please inquire about the service.
Q. Can I purchase the nanny’s ticket so I can have a definite arrival date/time?
A. Yes and No. This is not possible for our standby nanny because she is always flying around the country and we never know where she will be originating from. However, in some cases, we can offer concierge delivery in which we will deliver your puppy to you. We also have a flight transporter who flies ticketed, but her availability is limited. Both of these options are obviously more expensive since you will be paying for round trip airfare, the airline’s pet fee, and our time, or transporter’s time.
Q. Can my puppy fly before it is 8 weeks old?
A. No. If you choose to use the standby nanny’s service, you need to be able to accept your puppy on the day they turn 8 weeks. Since the nanny can take several days to get a seat on a plane, we always shoot for the first day that she is available, starting with your puppy’s 8 week birthday. It’s not safe for a puppy to fly before 8 weeks of age