How do I pick my puppy?
1. When we have a new litter (2 weeks old) with puppies that match your size range, we will email the first 25 families who want a puppy in this size range, 48-72 hours before we start puppy picks.
We’ll ask you if you want to consider picking a puppy from that litter. You can review the litter, and then opt in or out. Opting in doesn’t force you to pick a puppy, and doesn’t guarantee you’ll get a puppy. You have 48-72 hours to opt in or out.
2. When it’s time for puppy picks:
We compile a list of everyone who opted in (usually around 10-20 families), and then start at the top and offer puppies, in order of signup date.
3. We will email the primary email address on your account, and txt the primary phone number at the same time.
In your email, you can follow a link and see ALL of the available puppies (including their fees) that meet your criteria. You’ll get several photos of each puppy, including a short video of each puppy. You have 4 hours to respond to us by email (time between 9pm and 8am in your time zone doesn’t count), after which time we will move to the next family on our list. Yes, we are considerate of time zones.
4. Pick your puppy.
Here you can pick the puppy YOU WANT to make it official. On this page, you will agree to the fee, the delivery date range / methods.
If you opted in and then when we get to your name on the list and we don’t have a puppy matching your preferences, we will let you know, and your name continues to move up the list as people above you pick puppies. On our next litter, we will start at the top, and work our way down again. If you pass on a puppy, you won’t lose your spot on the list.
If you are offered a puppy from a litter that matches your wish list, you’re not forced to take it, and your name continues to move up the list. But that doesn’t necessarily mean you’ll be offered a puppy on the NEXT litter. There are always families ahead of you who also passed on a puppy, but on the next litter, they might pick a puppy.
If you have TWO colors selected and the person behind you only has ONE color selected, you still get to pick from BOTH colors. We would never give the person behind you the color they want, just because you are open to both colors. We will always offer you EVERY AVAILABLE puppy meeting your wish list. NO FAMILY behind you on the list, will ever get to pick a puppy before you.
If you don’t respond to the opt in email, our txt messages, or our offer email, we will assume you are MIA and put your account on hold until you contact us again.